Mobile Social Interaction

I've been having some further thoughts on my essay and third semester project. Generally still looking at possibilities for mobile interactions.

On the nytimes.com I found this article, in which Jan Chipchase discusses how mobile phones could aid in ending global poverty. In the article it explains how through human-centred research they are finding out insights, particularly in regards to how people are adapting phones to suit their needs. In response to the questioning of wide spread technology, he explains how communication is a right, and how some "people once believed that people in other cultures might not benefit from having books either."

I've also looked at Nokia Resarch Africa, or NoRA, the video showing the Music Project in Nairobi. It presents a way of helping to develop opportunities within a fairly disadvantaged community.

I feel Nokia's Data Gathering is a good example of a design solution created through mobile interaction technology. The mobile data collection "helps to improve the operations and service provided by public and private organisations." It appears to have a lot of benefits over other methods, such as laptops, PDA's and paper.

I also briefly looked at other examples of mobile phone projects having an impact on the Third World on textually.org. A particularly interesting piece, was how people in South Africa could use texting to find out information on AIDS, and it became advantageous as it was discreet.

I think what is most appealing to me, and what I hope to try and tackle in the essay, is how the findings and insights from these approaches are or might be considered by such a large company. I suppose this gets back to the idea of how the research could actually inform design.

Also, how a company can help with social and economic issues in a country, in a moral way, when they are predominantly driven by profit?

Nokia Open Studios

I've been doing some more research into my essay and ideas for the third semester project. On Jan Chipchase's blog I found the presentation entitled Nokia Open Studios.

It illustrates how they engaged a community in the design process. The broader study was the exploration of "the impact of mobile connectivity within the context of global urbanisation".

The research was done in partnership with Younghee Jung, and the full paper can be found here. I think it is particularly interesting to see the emotional links people have with mobile phones, often the participants wanted their mobile to symbolise something about their personality. Also there were examples of the people presenting a need for the phone to solve problems they have or include functions they desire.

 

The video above shows Younghee Jung talking about the Nokia Open Studios project at the Lift08 conference.

Mobile interaction

I've been looking into what I would like to cover for my essay in DE, as well as thinking about areas of interest for my third semester project.

Generally I have been looking at mobile interaction, and I've been trying to look at it from a variety of angles. Jan Chipchase's presentation Where's The Phone? for Nokia was quite useful, as it shows how the research methods produced specific observations. I found the conclusion notable;

"The last 10 years have been about converging more functionality onto a single device - instant messaging, radio, television, music, cameras and so on. Each feature creates new modalities of use and can subtly or drastically change carrying and interaction styles. How does having a camera change how a device is carried? Or access to mobile banking?

We are rapidly moving to the point where, due to miniaturization, flexible components and economies of scale, it maymake sense to de-converge functionality on the phone. Hypothetically, if you took all the features on a phone today and distributed them around the body, clothes and in other carried objects, where might these functions be carried, accessed? And why?"

This notion would seem to contrast to what Intel Research are suggesting with their Carry Small, Live Large Research Program. This says to me that they are proposing that phones will get smaller with more platforms converged within them.

I feel that it could go either way. What I think is important is that they are both looking at how people interact with the devices, as well as looking at contexts and environments.

Everyware

I have been doing a bit of research into ubiquitous technology, and came across a series of papers on the AIGA website.

The first paper I looked at was Mobile Computing in High-End Retail. It shows how an ethnographic study into how managers guided clients through the experience of buying their fashion related products led into the design of a prototype and set of requirements. It was interesting to see how quickly the process was completed, and how valuable they found involving users in the process.

The second paper I looked at was Mobile Essentials: Field Study and Concepting, which looked at the study of"what people consider to be mobile essentials, how those mobile essentials are carried and problems typically encountered." I liked how they looked at the context and situations/places these Mobile Essentials (MEs) were being used in, rather than concentrating on the objects themselves i.e. they looked at the why and how as well as the what. I laughed at the paragraph describing how people remembered their MEs, as I am often seen doing the Phone, Keys, Wallet pat down before I leave the house.

The paper Nokia Sensor: From Research to Product goes into much more detail, providing some insight to the process and decisions made. The product itself can be seen here. Personally I'm not sure on the product's success, however I found an interesting comment here stating that it seemed "like yet another mobile product looking for an application". So I suppose that even when the design is user-centred, and done with all good intentions, the end result can still be ineffective.